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Any eNom users out there?

 
 
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paul
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Joined: 15 Oct 2002
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Location: UK
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PostPosted: Thu Oct 20, 2005 10:47 am    Post subject: Any eNom users out there? Reply with quote

A client recently contacted us to say they wanted to move their domain (a .com) elsewhere. They sent the request and I authenticated it via the email I received. Now the client is telling me that they don't want to transfer (even though they told me in writing that they did). Is there any way I can stop the process now? I have my domains with eNom and can't see anything I can do... I tried to put a registrar lock on it, but it won't let me.

Thanks

Paul
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modern_host_inc
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Joined: 09 Nov 2005
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PostPosted: Wed Nov 09, 2005 11:25 pm    Post subject: Reply with quote

Hi Paul,

I am not sure I have a resller account with enom also but I have never been in that situation.

I would think that you should be able to contact somone at enom support about this issue.

Take care

Trevor
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foundThroughAdminSig
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Joined: 24 Apr 2004
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PostPosted: Sun Nov 27, 2005 8:16 pm    Post subject: Reply with quote

Yeah, contact registrar. Registrars don't provide tools to handle every single obscure situation, so we need to contact them by phone or email from time to time to get things done.
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mindblend
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PostPosted: Fri Dec 09, 2005 2:53 pm    Post subject: Reply with quote

Enoma re usually pretty good if you call them, although it did take ages for me to get my club drop account sorted.
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